Who We Are

Olink, part of Thermo Fisher Scientific, is transforming the understanding of human diseases through advanced proteomics. We are driven by a commitment to innovation, quality, and transparency, providing exceptional solutions and support for human protein biomarker discovery. 

For many years, the critical role of proteins in human biology has been recognized, but technological constraints limited comprehensive research into their potential across various biological processes and diseases. With our innovative Olink solutions, scientists can now measure thousands of human proteins simultaneously using just a few microliters of blood. Our highly specific and validated assays cover a wide dynamic range, empowering groundbreaking research. 

Our services include flexible protein biomarker solutions, with a robust library of thoroughly validated assays covering ~5000 proteins. As we expand globally, we continue to play a pivotal role in shaping the future of scientific discovery. To learn more, visit www.olink.com. 

Position Description

The role of FAS Is an exciting and extremely important position that combines customer facing activities with various internal collaborations to meet our goal of maintaining Olink’s high customer satisfaction.

We believe that a successful FAS at Olink enjoys working in a dynamic environment with strong customer focus. You enjoy facing new challenges and solving complex problems, both independently and in collaboration with your team members. As a person, you are scientifically driven, have a positive attitude and have excellent communication skills. You are comfortable with taking the initiative and can prioritize your work. If you appreciate working in an energetic and enthusiastic team and would like to contribute to a new era in biomarker research, then Olink Is the place for you.

Check out our PEA technology here:

https://www.olink.com/our-platform/our-pea-technology/

Primary Responsibilities

• Provide advanced application support to customers and business development managers (BDM) to support pre-sales and post-sales processes
• Conduct follow up meetings, telephone conferences, e-mail, customer visits and conferences. This includes scientific support for BDMs, troubleshooting issues related to user technical skill, instrument operation, and data analysis to ensure highest customer satisfaction
• Provide high quality internal support for analysis service teams and collaborate extensively with biostatisticians to ensure project success and high customer satisfaction
• Advise and support core labs in laboratory setup
• Actively collaborate with different departments of the company to find the best solution to queries and issues from Olink customers
• Communicate courteously with customers by telephone, email, letter and face-to-face, and keep accurate records of discussions and/or correspondence with customers
• Ensure that customers receive the best possible support and service via e.g., meetings, telephone conferences, e-mail, and customer visits
• Make suggestions for improvements of product and internal process based on customer feedback
• Handle customer complaints, provide appropriate solutions and alternatives in a timely manner
• Conduct trainings of core labs and external customers
• ~25% travel within your region and potentially internationally if absolutely required

Qualifications/Skills

• MS or PhD in Molecular Biology or related scientific field
• Excellent knowledge in proteomics and biomarker discovery
• Strong interest in hands on work with laboratory instruments such as pipetting robots, systems for automatization of workflow and PCR instruments etc…
• Strong analytical and problem-solving skills
• Strong presentation skills with proven experience of previous service-minded customer facing work
• Customer and service-minded focus on all aspects of the work
• Proven experience in working independently across different disciplines in an efficient and structured fashion
• Previous experience with Olink technology, Fluidigm BioMarkHD, Illumina NovaSeq600, SPT LabTech Mosquito & Dragonfly, is a plus
• Excellent written and verbal communication skills in German or French and English. Any additional language is a plus