FAS Manager, EMEA
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Who we are
Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor, and transparency, providing outstanding solutions and support for human protein biomarker discovery.
The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few µL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to µg/mL).
In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed organization with a strong global presence, a broad portfolio of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.
Position Description
The FAS manager will lead a team of Field Application Sciences (FAS) and have overall responsibility for their onboarding, and day to day support and success. The FAS manager will report to Director of Application Sciences EMEA at Olink Proteomics.
Primary Responsibilities
- Manage, develop, and motivate FAS team members and help to develop their skills to ensure that a high scientific proficiency and customers service is achieved
- Train and coach FAS to convey complex product information and product features/benefits specific to each customer situation to define the value of Olink’s product offerings
- Work with regional business development managers (BDMs) to plan sales support activities strategically and tactically such as seminars and symposia in the Region, showcasing Olink and its product offering
- Travel with and coach FAS's in customer interactions
- Build up and expand relevant relationships and networks of customers and prospective customers in the Academic, Biotech and BioPharma industry
- Increased technology awareness by giving seminars and attending scientific meetings
- Provide high quality internal support internally with analysis service lab, and data science team to drive projects and ensure timely execution
- Provide advanced application support to customers and business development managers to support presales and post-sales processes, including follow up meetings, telephone conferences, e-mail, customer visits and conferences
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Conduct trainings of core labs, customers, and new employees
- Develop training material for core labs, customers, and internal employees
- Travel ~25% within EMEA, travel outside EMEA as needed
Qualification/Skills
- Experience in managing a customer facing team
- Degree in Molecular Biology/related field or equivalent experience.
- Excellent knowledge in proteomics and biomarker discovery.
- Experience with Fluidigm, BioMarkHD, Illumina NovaSeq600, SPT LabTech Mosquito & Dragonfly, is a plus
- Strong analytical and problem-solving skills.
- Proven experience of previous service-minded customer facing work.
- Customer and service-minded focus on all aspects of the work.
- Excellent written and verbal communication skills in English. Any additional language is a plus.
- Department
- Scientific Support EMEA
- Locations
- Multiple locations
- Remote status
- Fully Remote
- Employment type
- Full-time
Accelerating proteomics together
Providing world-class technology, products and services is important, but we don't think that's enough. We also believe passionately in collaboration and transparency, supporting our customers every step of the way to help them better understand real-time human biology to the benefit of all!
FAS Manager, EMEA
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