Scientific Support Associate - EMEA based
We usually respond within a week
Who we are
Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor and transparency, providing outstanding solutions and support for human protein biomarker discovery.
The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few µL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to µg/mL).
In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed organization with a strong global presence, a broad portfolio of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.
For more information about Olink, please visit www.olink.com
Position Description
The Scientific Support Team consists of a strong core team spread globally. We have an exciting and extremely important position that combines customer facing activities with various internal collaborations to meet our goal of maintaining Olink’s high customer satisfaction. As the team growing, we are looking for a new key member for this brand-new position in the company to support the operations of a global team and act as a liaison between different functions in the company including sales operations, marketing, and product management.
As a person you should have strong organizational skills and pay attention to detail. In this role it is crucial to have the ability to balance multiple projects and be flexible in day-to-day work tasks. The ability to meet customers in a professional and customer-friendly way is also important and you should preferably be a self-motivated, and pro-active team-player with an interest to work across teams and disciplines. If you have a passionate interest in the future of precision medicine, and a drive and creativity to take on an exciting, high-responsibility role within a rapidly growing organization this is a great opportunity.
Primary Responsibilities
Global Support Functions:
- In collaboration with Olink web master and Software team, be responsible for keeping Olink membership website and software is up to date.
- Training and onboarding new APAC/EMEA-based team members for all support functions and processes (Highspot, RMT, SFDC, Panel tool, HRIS, Bob, Kanban).
- Ensure all information in SFDC is updated for partner labs and associated contacts.
- Organize and maintain Support content on Highspot assessing for accuracy and need.
- Monitor Support Teams channel to ensure timely and accurate response.
- In charge of tracking product change/update history.
- Taking meeting notes when necessary and send summary to participants.
SFDC Support Functions:
- Create email templates for commonly asked questions to ensure consistency across the global team
- Create and maintain the SFDC knowledgebase (find, write, and update cases, and answers that can be added to SFDC knowledgebase)
- Responsible for reviewing closed support cases for accuracy and completeness
- Identify support cases to be reviewed in monthly support calls
- Present monthly support reports from Global Support Org for OKR tracking and similar activities
- Create email templates for commonly asked questions to ensure consistency across the global team
Qualifications/Skills
Requiered:
- Bachelor’s degree or similar within the Life Sciences field
- Excellent written and verbal communication skills in English is necessary
- Working knowledge in salesforce is a must
- Documented experience in Microsoft Office and an ability to learn other software and systems
- Strong ability to manage multiple tasks, prioritize activities, and maintain accurate records with attention to detail
- Ability to adapt to changing priorities, technologies, and work environments, and to quickly learn new skills and procedures as required
- Proactively identify needs and initiating solutions
- Strong collaboration skills, both with other team members, as well as with external stakeholders in the company
- Proficient ability to understanding and addressing customer needs effectively
- Ability to innovate and work independently in a results-oriented environment with positive attitude
- Ability to manage time effectively
Plus:
- Project Management experience in the Life Science field is a plus
- Proven experience of previous service-minded customer facing work is also beneficial
- Experience with laboratory work is a plus
- Previous knowledge and experience with Olink technology is a plus
- Department
- Scientific Support EMEA
- Locations
- Multiple locations
- Remote status
- Fully Remote
- Employment type
- Full-time
Accelerating proteomics together
Providing world-class technology, products and services is important, but we don't think that's enough. We also believe passionately in collaboration and transparency, supporting our customers every step of the way to help them better understand real-time human biology to the benefit of all!
Scientific Support Associate - EMEA based
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